Customer resources
Your system, explained
The Ohio Fire Code sets how often each system must be inspected and tested. Hercules builds a schedule that covers every required interval and takes care of the filings. Your insurance company and local municipality may have additional requirements.
| System | What happens | How often | Standard |
|---|---|---|---|
| Fire sprinkler system | Inspection of alarm devices | Quarterly | NFPA 25 |
| Annual inspection and main drain test | Annual | NFPA 25 | |
| Tests and internal pipe assessments | 3- and 5-year | NFPA 25 | |
| Fire pump | Fire pump test | Annual | NFPA 25 |
| Backflow device | Test, with certificate filed with your water company or local authority | Annual | Local code |
| Fire alarm system | Inspection and test of most devices; some components semiannually | Annual | NFPA 72 |
| Fire extinguisher | Visual inspection (building staff can do this) | Monthly | NFPA 10 |
| Maintenance by a certified technician | Annual | NFPA 10 | |
| Internal examination; hydrostatic test every 5 or 12 years by type | 6-year | NFPA 10 |
If a sprinkler head goes off
Call 911 first, then us
Only shut the water off when the fire department says it's safe. Our service department offers 24-hour emergency repair: 440.748.3778. Know where your main control valve is before you need it.
Customer portal
View reports and schedule visits
Download past inspection reports, see what's due, and pay invoices. Depends on the software Hercules uses (ServiceTrade, BuildOps, etc.)
Common questions
Answers before you call
What does the colored tag on my riser mean?
The tag records the last inspection date, the type of service, and the technician. A red or "impaired" tag means the system is out of service or has a critical deficiency that needs repair.
My report lists deficiencies. Do I have to fix them?
Most deficiencies must be corrected for the system to stay compliant. We'll quote each one and tell you which are urgent.
How do I keep a dry system from freezing?
Keep heated areas above 40°F, drain low-point drums before and during cold weather, and call us if the air pressure gauge drops.
Why does the water company need my backflow test?
A backflow device keeps building water from flowing back into the public supply. Backflow devices must be tested every year, and the test certificate must be filed with your water company or local authority. Hercules takes care of the filings and the filing fees.
My fire extinguisher was used. What now?
Call us to have it recharged right away. A discharged extinguisher won't protect you the next time.